Privacy Policy

1. Introduction

Evolve ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mental health and wellness platform ("the Service").

Please read this Privacy Policy carefully. By using the Service, you consent to the data practices described in this policy.

2. Information We Collect

2.1 Information You Provide

We collect information that you voluntarily provide when you:

• Register for an account (name, email, phone number)
• Complete assessments and questionnaires
• Use chat features and communicate with our AI support
• Participate in community features
• Contact us for support
• Subscribe to our services (payment information processed by third-party payment processors)

2.2 Automatically Collected Information

We automatically collect certain information when you use the Service:

• Device information (device type, operating system, browser type)
• Usage data (pages visited, features used, time spent)
• IP address and location data
• Cookies and similar tracking technologies

2.3 Health and Wellness Information

As a mental health platform, we collect sensitive health information including:

• Assessment responses and results
• Mood and mental health metrics
• Progress tracking data
• Chat conversations and interactions

This information is treated with the highest level of confidentiality and security.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Service
• Personalize your experience and deliver relevant content
• Generate personalized action plans and recommendations
• Process transactions and manage subscriptions
• Send you important updates about the Service
• Respond to your inquiries and provide customer support
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations

We do not use your health information for advertising or marketing purposes without your explicit consent.

4. Health Information Privacy (HIPAA Considerations)

While Evolve is not a HIPAA-covered entity, we take the privacy and security of your health information seriously. We implement industry-standard security measures to protect your sensitive data.

Your health information is:

• Encrypted both in transit and at rest
• Accessible only to authorized personnel on a need-to-know basis
• Never shared with third parties for marketing purposes
• Retained only as long as necessary to provide the Service

5. Information Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

5.1 Service Providers

We may share information with trusted third-party service providers who assist us in operating the Service, such as cloud hosting, payment processing, and analytics. These providers are contractually obligated to protect your information.

5.2 Legal Requirements

We may disclose information if required by law, court order, or government regulation, or if we believe disclosure is necessary to:

• Comply with legal obligations
• Protect our rights and property
• Prevent harm to users or others
• Respond to emergency situations

5.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protections.

5.4 With Your Consent

We may share your information with your explicit consent or at your direction.

6. Data Security

We implement comprehensive security measures to protect your information:

• End-to-end encryption for sensitive data
• Secure socket layer (SSL) technology for data transmission
• Regular security audits and vulnerability assessments
• Access controls and authentication mechanisms
• Secure data centers with physical security measures
• Regular backups and disaster recovery procedures

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your account and data
• Portability: Request a copy of your data in a portable format
• Opt-out: Opt out of certain data processing activities
• Withdraw Consent: Withdraw consent for data processing where applicable

To exercise these rights, please contact us at privacy@evolve.com. We will respond to your request within 30 days.

8. Data Retention

We retain your information for as long as necessary to:

• Provide the Service to you
• Comply with legal obligations
• Resolve disputes and enforce agreements

When you delete your account, we will delete or anonymize your personal information, except where we are required to retain it for legal purposes.

9. Children's Privacy

The Service is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will take steps to delete such information promptly.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. We take appropriate safeguards to ensure your information receives adequate protection.

11. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Remember your preferences and settings
• Analyze how you use the Service
• Improve our services and user experience

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of the Service.

12. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to opt-out of the sale of personal information
• Right to non-discrimination for exercising your privacy rights

13. European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR), including the right to lodge a complaint with your local data protection authority.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We may also notify you via email or through the Service.

Your continued use of the Service after such changes constitutes acceptance of the updated Privacy Policy.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Privacy Officer
Email: privacy@evolve.com
Support: support@evolve.com